Octane: December 2007

Fueling the Entrepreneurial Engine

In this issue:

Company Culture

In This Issue:

The Internal Customer

Added On: Thu, 27 Aug 2009 20:57:52 GMT

“The people who should receive the most attention in terms of customer service are your staff. After all, they’re the lifeline of your business.”

Building an Accountable Culture in Your Business

Added On: Thu, 27 Aug 2009 20:57:51 GMT

“Regardless of your company, industry or location, staying accountable is as necessary a function as employing the right people.”

Note to Self: Brace for Growth

Added On: Thu, 27 Aug 2009 20:57:51 GMT

"Getting old can be scary. I learned that the hard way when it came to my business."

The Hidden Value of Company Values

Added On: Thu, 27 Aug 2009 20:57:50 GMT

“It was during our seventh year in business that I stepped back, took a breath and looked around. The company I had formed no longer represented my ideals.”

The Perils of Careless Cultural Development

Added On: Thu, 27 Aug 2009 20:57:49 GMT

“The company had lost its heart and the ability to innovate, lead, take risks and win. It wasn’t until many years later that I realized the same scenario is played out over and over in big and small companies around the world.”

How Company Culture Affects Your Retention

Added On: Thu, 27 Aug 2009 20:57:49 GMT

Every day I ask myself, “What motivates my staff to come to work and give it their best?” Sure, I foster a comfortable environment and encourage people to grow through peer-to-peer experiences. But what keeps them coming back? Turns out, it all comes down to company culture.

Rebuilding the Cultural Structure

Added On: Thu, 27 Aug 2009 20:57:48 GMT

“My company grew at a lightning-fast pace. All of a sudden, I found I didn’t know all the employees’ names or in which department they worked.”

Keeping It Cool

Added On: Thu, 27 Aug 2009 20:57:48 GMT

“I tried to do all the right things, we acted professional, the customer was number one and we pretended to be a big, successful company. The only problem? We weren’t."

Establishing a Team First Midset

Added On: Thu, 27 Aug 2009 20:57:47 GMT

“I’ve learned that nothing important comes easy. But when it comes to staff retention, performance, client satisfaction and overall growth, it is well worth it.”