John DiJulius was dining at a restaurant when his waitress asked him if he wanted fries or coleslaw as his side order. He inquired if he could have a side of fruit instead. The waitress' response was a quick and unfriendly, “NO. Fries or coleslaw?” That restaurant now offers fruit as a dish on the menu. “No” was definitely not the correct answer.
Customer service expert and 2008 EO University: Boston speaker John DiJulius despises the word “no,” so he created a way for organizations and companies to say “yes” without affecting their bottom line. From years of studying and working with world-class customer service organizations, John has discovered certain principles that these companies have, which ultimately separate and elevate them to another level of customer service.
“Every business provides customer service, but very few excel at it. John DiJulius' session taught me how to go above and beyond so that my customers are satisfied and loyal for years to come,” said Matthew Weiss, EO New York's chapter President. “Our chapter brought John in to speak months ago, but members still cite material from his session and use his concepts as examples. For me, John's presentation was a high-impact, take-home value event that I'm glad I didn't miss!” said Matthew.
Companies such as the Ritz Carlton, Lexus, Starbucks and Panera Bread have all reaped benefits from John's expertise. He continues to set the standard in service that consistently exceeds customer expectations.
Register for John's 7 May 2008 Webinar, and you'll get a sneak peek of his 2008 EO University: Boston breakout session, “What's The Secret To Providing a World-Class Customer Experience?” John will also teach you how to:
- Make price irrelevant.
- Create hidden systems that deliver unforgettable customer service.
- Create a world-class customer service organization.
- Ensure that your customer service is top-notch by training and measuring your team.
This is one EO Webinar you won't want to miss!
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Want to learn more from John's expertise? Register today for the 2008 EO University: Boston and see him present in person. Bring home revolutionary ideas that will help you upgrade your level of customer service!